GENERAL TERMS AND CONDITIONS OF USE OF THE PLATFORM “MANGO INNOVATION COMMUNITY”
The General Terms and Conditions (hereinafter, the “T&Cs”) set out below define the characteristics and operating conditions of the community called “MANGO INNOVATION COMMUNITY” (hereinafter, interchangeably, the “Community” or “MANGO INNOVATION COMMUNITY”), aimed at any natural person of legal age who decides to register openly and voluntarily (hereinafter, the “Participant” or “Participants”).
The Community is owned by MANGO MNG, S.A., with registered office at Via Augusta, number 10 (Polígono Industrial Riera de Caldes), 08184 Palau-solità i Plegamans (Barcelona), Tax ID (NIF): A59088948, an operating company within the MANGO business group (hereinafter, “MANGO”).
By registering for the Community, the Participant expressly acknowledges and accepts these T&Cs in full. Participants are strongly advised to read them carefully.
1. PARTICIPANTS IN MANGO INNOVATION COMMUNITY
Any natural person (whether a MANGO customer or not) may join MANGO INNOVATION COMMUNITY provided that, at the time of registration, they:
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Are of legal age according to their country of residence; and
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Are resident in a country in which MANGO makes registration in the Community available (hereinafter referred to as the “Territory”).
Participants may unsubscribe at any time in accordance with Section 6 below.
2. SUBSCRIPTION TO MANGO INNOVATION COMMUNITY
Those who wish to join the Community may register online through the website:
https://innovationcommunity-en.mango.com/
(hereinafter, the “Website”), by completing the registration form and creating a username and password, as well as providing an email address.
Registration in the Community is completely free of charge.
MANGO reserves the right to verify compliance with the eligibility requirements and to refuse or cancel registration where such requirements are not met.
3. GENERAL RULES OF OPERATION OF MANGO INNOVATION COMMUNITY
MANGO INNOVATION COMMUNITY is an open space created so that Participants may freely express and share their ideas and opinions in relation to products, trends, shopping experience, brand values and consumer preferences, and collaborate in studies and qualitative research organised by MANGO on fashion-related topics.
The purpose of this space is to better understand customers and to take their opinions and preferences into account in order to improve their shopping experience and contribute to the development of future initiatives.
Participants accept that all interactions and/or contributions made within the Community may be used by MANGO for any internal and/or external purpose deemed appropriate to achieve these objectives.
Participation operates as follows:
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MANGO will publish Missions and/or activities on the Website.
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Missions may consist of completing various activities, including but not limited to forms, surveys, photo uploads, product feedback, sharing purchases, unboxings or similar content.
Completion of certain Missions may grant access to prize draws for MANGO gift cards.
Where a prize draw takes place, MANGO will make the applicable legal terms available.
MANGO does not guarantee uninterrupted availability of the Website in cases of technical issues or force majeure and shall not be liable for damages arising from service interruption. Where possible, MANGO will notify Participants of such incidents.
4. GAMIFICATION IN MANGO INNOVATION COMMUNITY
Throughout the year, MANGO may launch different activities granting access to prize draws for MANGO gift cards:
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Bi-monthly activity: participation in a themed survey (e.g. “Look of the Month”) or similar initiative.
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Quarterly activity: completion of Missions proposed during the relevant quarter.
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Annual activity: completion of Missions across all four quarters of the calendar year.
Participation does not guarantee receipt of a prize.
Gift cards are subject to their own terms and conditions available at:
https://shop.mango.com/
5. ENTRY INTO FORCE AND DURATION OF MANGO INNOVATION COMMUNITY
The current version of the Community enters into force on 24 February 2026 and shall remain in force indefinitely.
MANGO reserves the right to modify these T&Cs at any time. Participants will be informed in advance through appropriate communication channels. Modifications do not give rise to any right to compensation.
MANGO also reserves the right to cancel the Community at any time upon communication to Participants. Termination does not entitle Participants to compensation.
6. UNSUBSCRIPTION FROM MANGO INNOVATION COMMUNITY
Participants may unsubscribe via the Website under:
“Account Settings” – “Delete my Account”
Interactions previously made will not be deleted and may continue to be used by MANGO in accordance with these T&Cs. They will remain visible but associated with a deleted user.
Unsubscription does not entail withdrawal of gift cards already received.
7. PROCESSING OF PERSONAL DATA - PRIVACY AND COOKIES POLICY
7.1 INFORMATION ON DATA PROTECTION
DATA CONTROLLER:
MANGO MNG, S.A.
Tax ID (NIF): A59088948
Via Augusta, number 10
08184 Palau-solità i Plegamans (Barcelona)
Data Protection Officer: dpo@mango.com
Purpose: To manage participation in Mango Innovation Community and related initiatives.
Retention period: Data will be retained as long as necessary to fulfil the purposes for which they were collected and to comply with applicable legislation.
Lawful basis: Performance of a contract and/or pre-contractual measures.
Recipients: MANGO group companies and service providers, including platform providers. International data transfers may occur with appropriate safeguards (e.g. Standard Contractual Clauses).
Rights: Participants may exercise rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent by contacting:
innovationcommunity@mango.com
Participants may also lodge a complaint with the Spanish Data Protection Agency.
7.2 COOKIES
PURPOSE
| Purpose | Description |
|---|---|
| Necessary Cookies | Required for browsing and proper functioning of the Website. Cannot be deactivated in our systems. |
| Analytical Cookies | Allow measurement of visits and traffic sources to improve Platform performance. |
MANAGEMENT
| Type | Description |
|---|---|
| First-party cookies | Created or managed by MANGO. |
| Third-party cookies | Managed by external service providers. |
COOKIE LIST
| Name | Domain | Owner | Duration | Purpose | Optional | Functional | Analytical |
|---|---|---|---|---|---|---|---|
| apex_test | Main domain | Skeepers | Session | Checks whether cookies can be placed | No | Yes | No |
| tokyUserId | Main domain | Skeepers | Session | Unique ID for TokyWoky module user | No | Yes | No |
| logglytrackingsession | Community domain | Loggly | Session | Tracks session errors | No | Yes | No |
| .ASPXAUTH | Community domain | Skeepers | 13 months | Authenticates user | No | Yes | No |
| islogged | Community domain | Skeepers | 13 months | Identifies users and history | No | Yes | No |
| __cf_bm | Community domain | Cloudflare | 30 minutes | Bot management | No | Yes | No |
| cookieOptinBanner | Main domain | Skeepers | 396 days | Stores cookie consent choice | No | Yes | No |
| _gat_gtag_xxx | Main domain | Google Analytics | Seconds | Analytics tracking | Yes | No | Yes |
| _gid | Main domain | Google Analytics | 1 day | Analytics tracking | Yes | No | Yes |
| _ga | Main domain | Google Analytics | 400 days | Distinguishes users | Yes | No | Yes |
| _ga_XXXXXX | Main domain | Google Analytics 4 | 400 days | Measures traffic and visits | Yes | No | Yes |
8. INTELLECTUAL PROPERTY RIGHTS AND IMAGE RIGHTS
Participants grant MANGO all necessary rights and consents (including waiver of moral rights where applicable) to use any interactions and/or contributions made within the Community for any internal and/or external purpose aligned with these T&Cs.
9. APPLICABLE LAW AND JURISDICTION
These T&Cs shall be governed by Spanish law or, where applicable, the local law applicable to each Participant within the Territory.
Unless otherwise required by applicable local legislation, disputes shall be submitted to the jurisdiction of the courts of Barcelona (Spain).
10. FRAUD
MANGO reserves the right to take appropriate action in the event of fraudulent or suspected fraudulent behaviour by Participants.